Support
We’re here when something breaks.
Whether it’s a server down, a slow network, a corrupted drive, or a website that’s stopped ranking — our support team responds fast and fixes it right the first time. No call centres, no scripts — you talk to the engineer working on your issue.
[Raise a Support Ticket] [Call +91 9886 10 4272]
How support works
1. Reach out Call, email, or raise a ticket through the client portal. Tell us what’s happening — a screenshot or error message helps us start faster.
2. We diagnose An engineer picks up your issue and confirms severity and next steps within our response-time commitment (see below).
3. We fix it Most issues are resolved remotely the same day. If it needs hands-on-site, we schedule a visit at a time that works for you.
4. We follow up Every ticket closes with a short summary of what went wrong and what we did — so you’re never left wondering.
What we support
IT Support Managed IT services, remote troubleshooting, on-site visits, and help desk support for day-to-day issues — slow machines, login problems, printer and email issues, software installs.
IT Infrastructure Network and server management, cloud infrastructure, IT asset tracking, and proactive monitoring so small issues get caught before they become outages.
Data Recovery Emergency recovery for hard drives, SSDs, RAID arrays, and servers, plus backup setup and recovery testing so you’re covered before something goes wrong.
SEO & Website Support Ongoing website maintenance, technical SEO fixes, and Google Business Profile support if your site or listings need attention.
Response times
| Severity | Example | First response |
| Critical | Server or network down, business-wide outage | Within 1 hour |
| High | A key system or service impaired for one team | Within 4 hours |
| Standard | Individual user issue, non-urgent request | Within 1 business day |
Support hours: Mon–Sat, 9:30 AM – 7:00 PM. Clients on a managed support plan get extended and after-hours coverage — ask your account manager if you’re not sure which plan you’re on.
Ways to reach us
Phone (fastest for urgent issues): +91 9886 10 4272 Email: info@webnirnaya.com Hours: Mon–Sat, 9:30 AM – 7:00 PM ·
Closed Sundays & National Holidays
Frequently asked questions
Do I need a support contract to get help? No — one-off support is available for any issue. Clients on a managed plan get priority response times and proactive monitoring, so recurring problems get caught before they cause downtime.
Can you support us remotely, or do you need to come on-site? Most issues — software, network configuration, server access — are resolved remotely the same day. Hardware failures, on-site network work, or physical data recovery need an in-person visit, which we’ll schedule with you.
What if my data recovery case is urgent? Call us directly rather than raising a ticket. Turn off the affected drive or device if you can — continuing to use it can reduce the chance of full recovery.
How do I check the status of an existing ticket? Reply to your ticket confirmation email, or call us with your ticket number and we’ll pull it up right away.
Do you support businesses outside Mumbai? Remote support is available anywhere; on-site visits are scheduled within the Mumbai region. Get in touch and we’ll confirm what’s possible for your location.